TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


fixed ops

service sales

Overlooked Sales in the Service Department

- September 26, 2017
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department. If you read our article on ‘Marketing...
customer service

Service: The Powerful Marketing Tool!

- September 25, 2017
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask? We’re talking...
PDI system

What is a Pre-Delivery Inspection?

- September 21, 2017
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out...
newscast

Jessica Caldwell: September is a good time to buy for consumers | Is Your Shop Ready for the Future? | 10 Tips for a Productive Sales Meeting

- September 15, 2017
On today's CBT Newscast for Friday, September 15th, 2017: Jessica Caldwell: September is a good time to buy for consumers The National Federation of Independent Businesses says owners of small companies report...
service

Selling on the Service Drive

- September 6, 2017
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
newscast

Are good employees being trained properly? | Selling on the Service Drive | How Dealerships Are Educating A New Generation

- September 6, 2017
On today's CBT Newscast for Wednesday, September 6th, 2017: Are good employees being trained properly on selling great products? Steve Richards, who is speaking at the upcoming Best Training Day Ever, told...
newscast

Why signing bonuses are not enough for keeping service employees | Marketing Techniques to Reach Your Millennial Audience | Keys to Success for Selling Parts on eBay

- September 5, 2017
On today's CBT Newscast for Tuesday, September 5th, 2017: Why signing bonuses are not enough for keeping service employees Sometimes dealers have pain points. Sometimes dealers take those pain points to their...
compensation

Technician Compensation Plans – What’s Best for Your Shop?

- September 4, 2017
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
newscast

Speaker and Author Rob Shallenberger on engaging your employees | Driving Customer Retention to Your Dealership | Technician Compensation Plans – What’s Best for Your Shop?

- September 4, 2017
On today's CBT Newscast for Monday, September 4th, 2017: Speaker and Author Rob Shallenberger on engaging your employees Did you know that on average, 2 out of 3 employees at your dealership...
newscast

Scarpelli: Monetary relief from NADA is on its way to Texas | Implementing an Effective Spiff Program for Your Service Staff | Cost Analysis of Opening an Auto Dealership

- August 31, 2017
On today's CBT Newscast for Thursday, August 31st, 2017: Scarpelli: Monetary relief from NADA is on its way to Texas NADA Chairman Mark Scarpelli talks to Jim Fitzpatrick about the recent effects...


CBT News
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