No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming “Best Training Day Ever” event, things like asking diagnostic questions, extending a hand to greet customers, looking customers in the eye, managing expectations and working to get the perfect survey still matter when it comes to being profitable.
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On the Dash:
Every brand in the study improved its service scheduling score, lifting the industry average 7 points
Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...