TSLA348.3102.69%
GM76.255-0.475%
F12.095-0.145%
RIVN15.4250.185%
CYD42.800-0.04%
HMC24.050-0.32%
TM210.630-0.51%
CVNA336.5009.57%
PAG156.0500.9%
LAD272.3005.76%
AN200.083-0.3375%
GPI337.260-0.85%
ABG203.9901.94%
SAH67.820-0.005%
TSLA348.3102.69%
GM76.255-0.475%
F12.095-0.145%
RIVN15.4250.185%
CYD42.800-0.04%
HMC24.050-0.32%
TM210.630-0.51%
CVNA336.5009.57%
PAG156.0500.9%
LAD272.3005.76%
AN200.083-0.3375%
GPI337.260-0.85%
ABG203.9901.94%
SAH67.820-0.005%
TSLA348.3102.69%
GM76.255-0.475%
F12.095-0.145%
RIVN15.4250.185%
CYD42.800-0.04%
HMC24.050-0.32%
TM210.630-0.51%
CVNA336.5009.57%
PAG156.0500.9%
LAD272.3005.76%
AN200.083-0.3375%
GPI337.260-0.85%
ABG203.9901.94%
SAH67.820-0.005%

Jeff Cowan: Where your fixed-ops focus should be right now

No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming “Best Training Day Ever” event, things like asking diagnostic questions, extending a hand to greet customers, looking customers in the eye, managing expectations and working to get the perfect survey still matter when it comes to being profitable.
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