Tyler Davis

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Fixed-Ops Specialist and Contributor to CBT News
new technicians

On-Boarding New Technicians

If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to...
PDI system

What is a Pre-Delivery Inspection?

Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles,...
Customers

Is Your Shop Ready for the Future?

The automotive industry has been evolving at an astonishing rate since its inception. Due to this ever advancing edge of the field, it is...
compensation

Technician Compensation Plans – What’s Best for Your Shop?

Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their...
training

Investing in your Technicians with Training

An Investment in Your Technicians is an Investment in Your Business If you took the advice in my previous article about hiring young, new talent,...
Auto Technicians

How and Where to Recruit the Best Auto Technicians

Recruiting technicians is never a hard job. The real difficulty is recruiting technicians worth your money and time. Too often in my career as...
Barra

GM CEO Barra Encourages Young Girls to Consider a Career in the Auto Industry

Despite small glimpses of recent progress, Women have continued to be underrepresented across the entire auto industry. According to data collected by Catalyst, women...
social distancing

Keeping Your Service Drive Packed in a World of Social Distancing

As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us. Grocery and...

‘I’m Never Going to Own a Car Again’ NYC Mayor de Blasio Pushes Mass...

“Cars are the past, the future is going to be mass transit, biking, walking…I’m never going to own a car again, I can tell...
mike cavanaughvideo

Mike Cavanaugh on the State of BDCs: ‘Dealers have to make a commitment’

The role of the BDC is becoming ever-important in today's business climate. The days of having a call center type of environment where employees...

Fitting an Off-Road Presence into Your Dealership’s Marketing

In General Motors’ second-quarter earnings call, Mary Barra pointed to GMC and Chevrolet models that will continue to build upon demand for popular off-road...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...