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Can Small Dealers Offer High-Quality Valet Service Too?

Franchised or not, customer vehicle pick-up and delivery is a growing service. But can small dealers keep up with large dealer groups in convenience? The 2016 Maintenance & Repair Study by Cox Automotive reveals “just 30 percent of total service visits occur at a dealership”. The top reasons dealers are losing out include the perception […]
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Jason Unrau
Jason Unrau
Jason Unrau is an automotive specialist with more than 15 years of experience at the dealership level. Focusing mainly on fixed operations and the service industry, Jason’s expertise is in enhancing the customer experience and promoting a healthy, profitable service department.

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