Fixed ops is a big topic, so are you marketing your fixed ops department the right way? Glenn Pasch has several suggestions on improving the marketing.
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership.
There is a great difference between a Leader and a Boss....
Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Dan Hahn, Fixed-ops specialist at Automotive Development Group chats with Joe about the importance of proper protocol for the multi-point inspection in your fixed-ops department. Dan strongly believes that a...
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
The public has long been wary of used cars and the claims of roadworthiness by the dealers who sell them. On Friday, the nation’s main advertising regulator issued a ruling...