On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership.
There is a great difference between a Leader and a Boss....
Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Dan Hahn, Fixed-ops specialist at Automotive Development Group chats with Joe about the importance of proper protocol for the multi-point inspection in your fixed-ops department. Dan strongly believes that a...
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
The public has long been wary of used cars and the claims of roadworthiness by the dealers who sell them. On Friday, the nation’s main advertising regulator issued a ruling...
This Profit Plan Gets Results
By: Don Reed
I’m guessing you may have no idea what a PIP really is so before I get into the details, let’s answer a few questions:
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Bottom Line Benefits Drives Retention and Healthier Service Volumes
By: Ryan Williams
We all know that having skin in a game keeps our attention. Freebies, though nice, often don’t. How many of...