TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


fixed ops

newscast

15 Tips to Improve your Fixed Ops | How to Produce Video Content | Making the Most of Your Digital Spend | Are you compliant with this new Used Car Rule?

- June 26, 2017
On today's CBT Newscast for Monday, June 26th, 2017: 15 Tips to Improve your Fixed Ops Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well...
Daily Newscast
mechanics

3 Reasons Why There’s a Shortage in Auto Mechanics

- June 5, 2017
CBT's Joe Gumm sat down with Fixed-Ops guru and host of the Weekly Tune-Up, Becky Nixon, to talk about the decreasing number of mechanics in the automotive industry.
Fixed-Ops Auto News
service drive

Service Drive: Are you Talking in Terms the Customer Understands?

- May 31, 2017
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
Sales & Marketing Fixed-Ops
fixed-ops

What a Diagnostic Fee Actually Costs You

- May 30, 2017
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department. Whenever we think about ways to promote...
Fixed-Ops Auto News
fixed-ops

How to Create Value in Your Fixed-Ops Selling Process

- May 23, 2017
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over how sending a video to your customers could be more beneficial than a photo or email and discusses other...
Sales & Marketing Fixed-Ops
fixed-ops marketing

Improving Your Fixed-Ops Marketing

- May 22, 2017
Fixed ops is a big topic, so are you marketing your fixed ops department the right way? Glenn Pasch has several suggestions on improving the marketing.
Sales & Marketing Tips & Training
millennial gap

Bridging the Millennial Gap Through Better Service

- May 11, 2017
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
Management & Leadership Fixed-Ops
dispatching

Effective Leadership in your Fixed Ops Division

- April 18, 2017
On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership. There is a great difference between a Leader and a Boss....
Management & Leadership Auto News
BDC

What to do with an underperforming BDC

- March 24, 2017
  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
Sales & Marketing Fixed-Ops
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Sales & Marketing Fixed-Ops

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