Tuesday, December 1, 2020
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Hiring Practices

Are Service Advisors as important as top salespeople?

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Hiring Practices

Joe Gumm: Don Reed on the best hiring practices and how...

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TRUMP

Daily Newscast: Digital Marketing, Turnover, Dealership Trends, Consumers

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Two things that will improve Service Advisor turnover. Two Trends that could have a huge impact on your dealership. The absolute best way to...
Team Success

Two things that will improve Service Advisor turnover

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Joe Gumm talks with Don Reed, CEO of DealerPro Training to discuss two things that will improve Service Advisor turnover
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Do You Have a PIP?

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This Profit Plan Gets Results By: Don Reed I’m guessing you may have no idea what a PIP really is so before I get into the details, let’s answer a few questions: Are your Service Operations Net Profits increasing over last year’s? Is your Service Absorption improving year over year? Is your CSI Ranking in […]
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fixed-ops roi

Does Your Fixed-Ops Give a ROI?

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Comfort Zones versus Accountability BY DON REED As a dealer, did last year bring you the return on investment that you expected? As a general manager did you meet or exceed your net profit projections for the year? If you are a fixed operations director did you increase your customer pay retail sales for parts […]
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parts managers

Supporting Your Own Techs

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Many parts managers overemphasize wholesale business, at the expense of total dealership profits. BY DON REED What is a dealership parts department’s primary mission? The key word there is “primary.” We all know a parts department is responsible for providing parts to essentially three categories of customers: 1) Service customers, 2) retail counter customers and […]
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Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability

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Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of year is perfect to reflect on your fixed operations team’s year-to-date performance. As a dealer, GM or fixed ops director, you might want to start with the operating profit line […]
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Owner Retention

Owner Retention Versus Owner Replacement

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Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for our dealers, we prepare a trend analysis for the customer pay operations to track sales, gross profits, margins and repair order counts. This data is then downloaded into line graphs […]
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