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Don Reed

Daily Newscast: Are Service Advisors as important as top salespeople?

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Are Service Advisors as important as top salespeople? Survey: Before purchase, shoppers are looking at 3 things Can a license plate impact your bottom line?
TRUMP

Daily Newscast: Digital Marketing, Turnover, Dealership Trends, Consumers

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Two things that will improve Service Advisor turnover. Two Trends that could have a huge impact on your dealership. The absolute best way to...
Team Success

Two things that will improve Service Advisor turnover

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Joe Gumm talks with Don Reed, CEO of DealerPro Training to discuss two things that will improve Service Advisor turnover

Do You Have a PIP?

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This Profit Plan Gets Results By: Don Reed I’m guessing you may have no idea what a PIP really is so before I get into the...
fixed-ops roi

Does Your Fixed-Ops Give a ROI?

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Comfort Zones versus Accountability BY DON REED As a dealer, did last year bring you the return on investment that you expected? As a general manager...
parts managers

Supporting Your Own Techs

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Many parts managers overemphasize wholesale business, at the expense of total dealership profits. BY DON REED What is a dealership parts department’s primary mission? The key...

Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability

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Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of...
Owner Retention

Owner Retention Versus Owner Replacement

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Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for...