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DMS

The Last Thing Dealers Need Is A Hard-To-Use DMS – Paul...

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Paul Whitworth, Senior Vice President and General Manager at Dealertrack, sat down with CBT News during the NADA Show 2018 where we had the...
job ads

Writing Great Dealership Job Ads And Who They Attract

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Before the start of any role, the first contact that an individual has with your company is through your job ad posting. Thus, making...
reviews

How To Ask For GREAT Reviews

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The car buying experience is not quite the same as checking into a hotel or dining at a restaurant. It’s not something that you...
accountability

Accountability Between Your Dealership Team and Management

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On this week's episode of Kain & Co., David invites his daughter Jessica on to discuss a presentation she gave recently on the right...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t...

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The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
F&I

Proven Techniques to Boost Participant Performance Back in the Store: Forrest...

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For over 40 years, JM&A Group has provided F&I business solutions to help make automotive dealers more successful. Forrest Heathcott, President of the company,...
car dealership sale

Making “National Holidays” Work for Your Dealership

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There are many calendar holidays that can be utilized as sales opportunities by dealerships. Mega Fourth of July sales, Labor Day weekend sales, and...
Supreme Court

Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are...

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Encino Motorcars vs. Navarro Case: Supreme Court Rules Service Advisers are Exempt from OvertimeOn Monday the supreme court ruled that service advisers are salesmen...
service

Why are You Losing Service Business?

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If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because...
NADA

Road to NADA: How Henderson Hyundai Puts People First

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On day two of our Road to NADA, we continue the conversation about different topics and trends in automotive retail, many of which, will...