Tag: David Kain
How Empathic Should You Be with Your Customers?
Being replaced by a machine...Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously...
The state of retail – Daymond John | How empathic should...
On today's CBT newscast for Monday June 12, 2017:
How Empathic Should You Be with Your Customers?
Being replaced by a machine...Something no one likes to...
How to Lead Your Dealership Team
David brings on John Malishenko, Director of Operations with Germain Motors, to discuss the best practices for leading your dealership team to success.
Stop Using This Phrase
It’s a phrase that has hindered the auto industry for years, especially when it relates to internet customers. David explains on today's Tip of...
Being the First and Being the Best
Getting to a customer first when it comes to leads is important, but being best is what seals the deal. Hear David's explanation on...
Your Process is your “Why Buy”
Do you make it easy for your customers to transact with you? Do you have a special brand of coffee in your waiting room...
What’s your moment of validation?
Today's Tip of the Day from David Kain: What is your moment of validation? David says it involves interaction from customers.
Overnight BDC: Responding to leads
On this week’s episode of Kain & Company, David welcomes Matthew Belk, CEO BetterCarPeople about the success of the company, the overnight lead business...
The Power of Voicemail
Are your voicemails generic? Don’t underestimate the importance of voicemail in your arsenal of tools. Show your customers you care with this advice from...
Ideas to improve your online reputation
On this week’s episode of Kain & Co., David speaks with Nico Dato, Head of Marketing for Podium on the importance of a dealership’s...
