How Empathic Should You Be with Your Customers?

David Kain

Being replaced by a machine…Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously never a good thing when it comes to the customer buying experience at your dealership. In a WardsAuto article title: Warning to Dealership Salespeople: If You Act Like a Robot, One Could Replace You, David Kain (the host of Kain & Company seen right here on the CBT Automotive Network) says we’re already seeing artificial intelligence taking over certain parts due to several reasons.