On today’s CBT newscast for Monday June 12, 2017:
How Empathic Should You Be with Your Customers?
Being replaced by a machine…Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously never a good thing when it comes to the customer buying experience at your dealership. WATCH NOW
5 Ways to Communicate With Your Team That Will Actually Get Results
To be a successful manager, you have to learn to communicate with authority—so that your team takes you seriously, respects your leadership, and follows your direction.
The State Of Retail Now – Daymond John’s Take
In today’s retail space, customers are more demanding with their needs and wants. That would include the auto retail space. Daymond John (founder of the clothing brand, FUBU and of Shark Tank fame) was asked what it takes to adapt to the ever changing landscape of retail. WATCH NOW
Better Questions For Better Business Results! What Dealers Need to Ask Themselves
Effective questions, getting better answers and taking action are the keys to problem solving, innovation, and unlocking the full potential opportunity for your dealership’s business. In fact, asking better questions and taking action often point to brilliant solutions and results. READ MORE