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BDC

Improving your BDC and Customer Experience

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On this week's episode of Kain & Co., David sits down with Katie Wagner, of Johnson Motors, to discuss how dealers can improve their BDC...
sales slumps

David Kain Explains How to Get Out of a Sales Slump

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Unfortunately, we all have them.  They can come in the morning, noon, or at night and last anywhere from an hour to two months....
lead conversion

Tips for Increasing Lead Conversions

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David chats with Alan Krutsch, Director of Marketing with Apple Autos, about best practices for multi-point attribution and lead conversion.
entertaining

Make Your Emails Entertaining

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Do you ever run out of things to communicate with your customers...those who aren’t responding?  David says be more entertaining.
manager

Getting the Manager Involved

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Is your manager helping you?  Despite how hard you work throughout each step of the car-buying process, David suggest getting the manager involved on...
Tip of the Day

The Second Voicemail

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On today's Tip of the Day, David Kain goes over how you can let your personality shine through when you call the second time.
technical automation

How Technical Automation is Impacting Dealerships

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David talks with Brent Wees about technical automation in the dealership, and best practices to get the salesforce on board with new technologies.
socialization

How online socialization can help your dealership

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David interviews one of his work colleagues, Chelsea Magee, to discuss modern digital marketing and how socialization online can help your dealership.
credit challenged

How to Work with Credit Challenged Customers

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David Kain discusses working with credit challenged customers in an interview with Shawn Foster, executive trainer with Dealer Strong.
engagement

How to draw more customers to your dealership

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David continues his discussion with John Malishenko, Dir of Operations with Germain Motors, about new sales techniques to draw more customers to your dealership.