Tag: customers
Who is controlling the conversation…you or the customer?
Alan Ram: Who is controlling the conversation...you or the customer?
Tips for interacting with customers
Mark illustrates the best methods to avoid trust traps when interacting with customers.
Adapting to Online Auto Sales at Your Dealership
Change Is Good If You Embrace It
By: Michia Rohssen, Prodigy Cars
Judging by the growing trend towards online car buying, it may appear dealerships...
It’s 7:59 A.M.: Make Sure Your Advisors are Prepared
By: Paula Bliss
It is 7:59 a.m. and the service lane opens at 8:00 a.m. The advisor rushes in, pushes the start button on the...
How to increase your F&I Profit
Becky interviews Noel Walsh, CEO of NW&A, to discuss the flow of information between managers, dealers, and customers and other best practices to maximize...
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...
Best Practices for a Compliant Service Department
https://www.cbtnews.com/best-practices-compliant-service-department-2/
The Sales to Service Handoff:
Perfect start to a happy dealership relationship
By: Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These are...
Are your employees more important than your customers?
Scott Casebeer, principal owner of Capitol Auto Group, is a car dealer who isn’t much of a fan of cars – even those he...
