TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


customers

newscast

Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?

- May 31, 2017
On today's CBT Newscast for Wednesday, May 31, 2017: Elise Kephart: Creating the Best Experience for Customers Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating...
Daily Newscast Auto News
newscast

WardsAuto: Steve Finlay on the Future of Dealerships | Get Customers To Review Your Business Online | How Leveraging Location Data Improves Sales | AI for Dealerships: Futuristic Tools to Improve Sales

- May 26, 2017
On today's CBT Newscast for Friday, May 26, 2017: WardsAuto: Steve Finlay on the Future of Dealerships The advancements in technology, changing trends, and a new workforce, the future of dealerships could...
Daily Newscast Auto News

Up Your Game on Facebook

- May 25, 2017
Up your game on the 800-pound gorilla today, Facebook.  Mark suggests posting about stuff other than auto-related topics. This will allow customers to relate to you on a personal level,...
Sales & Marketing Tips & Training
customer rapport

Creating Customer Rapport

- May 18, 2017
You don’t have to be BFFs, but They Must Like You All of us who truly want to serve our customers are looking for ways to create rapport with them that...
Sales & Marketing Auto News
customers

Creating a Win-Win Solution for you and your Customers

- May 12, 2017
  Many industry professionals still believe that the best way to sell a car is by concealing information. Hear why Becky believes that complete transparency with your customers is the best...
Sales & Marketing Shows
trust

What is the secret to Dan Cummins Chevrolet’s success?

- May 11, 2017
  The speed in which you answer leads is crucial, but the information your BDC gives customers up front is even more important. In this interview with Josh Mitchell, Business Development...
Sales & Marketing Auto News
conversation

5 Secrets That Will Help You Master Conversation Skills

- May 9, 2017
What are the fundamentals of conversation skills? What do you say when you’re face to face? It’s a good question that isn’t often addressed. First impressions matter even more than you think....
Sales & Marketing Auto News
customer service

5 Ways To Improve Your Customer Service

- April 4, 2017
The pace of technology is ever-quickening. Feel like your business is struggling to keep up? We do - It’s no secret that the online marketplace and popularity of e-readers have...
Management & Leadership Sales & Marketing
David Lewis Tips

David Lewis: Some customers don’t like it when salespeople do this in front of them.

- March 7, 2017
David Lewis: Some customers don't like it when salespeople do this in front of them.
Sales & Marketing Tips & Training
Alan Ram

Alan Ram: Are you in control of your conversations with customers?

- March 6, 2017
Alan Ram: Are you in control of your conversations with customers?  
Sales & Marketing Tips & Training


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CBT News
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