When Service Advisors Pre-Qualify Customers
On this week's edition of the Weekly Tune-Up, Becky Nixon tells you why you shouldn't pre-qualify customers who are looking for advice and service for their vehicles.
TSLA400.27411.3743%
GM81.7603.71%
F12.8650.425%
RIVN17.1700.2795%
CYD43.1900.8681%
HMC25.0050.645%
TM218.1155.255%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%
TSLA400.27411.3743%
GM81.7603.71%
F12.8650.425%
RIVN17.1700.2795%
CYD43.1900.8681%
HMC25.0050.645%
TM218.1155.255%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%
TSLA400.27411.3743%
GM81.7603.71%
F12.8650.425%
RIVN17.1700.2795%
CYD43.1900.8681%
HMC25.0050.645%
TM218.1155.255%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%
customers
How to Be Part of the Solution and Get Loyal, Responsible Customers
Subprime auto loans have been in the headlines over the past couple of years with concern that we are headed into another credit crisis abyss. Rising defaults and delinquency rates...
Six Must-Have Tools on Your Dealership Website
No longer are dealership websites just for displaying contact information and vehicle descriptions. Today, customers are looking for a more responsive and immersive experience when it comes to engaging with...
Four Ways to Keep in Contact with Customers Between Purchases
You have a customer, and they bought a car. Now what? After the transaction ends, how do you ensure that client comes back for repeat business? Here are four creative...
Meet The Customer Where They Shop: Solutions for Online Retailing – Scott Gunnell, JM&A
Are you still trying to figure out how online shopping and digital retailing affect your bottom line? To help us navigate through these issues CBT Automotive network is by Scott...
How to Instantly Build Customer Rapport
You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately, many customers walk into dealerships already...
What to Do When Customers Make a Scene
It’s impossible to predict customers' behavior. While we’d like to assume the people who enter our dealerships are on their best behavior and will conduct business civilly, there will be...
Four Tips for Competing Against Services like Carvana
The concepts of flexibility, instant gratification, and convenience have crept into every facet of our lives as consumers. We can buy anything online thanks to services like Amazon, Walmart, and...
Do You Know Your Most Profitable Customers?
Did you know that on average, the top 20 percent of customers produce 69 percent of a dealership’s gross profits? These are your most profitable customers (MPCs). Meanwhile, the bottom...
Proven Techniques To Keep Customers For Life
Regardless of what industry you’re in, losing customers is not pleasant as a business owner. It’s even worse if you lose those customers to a rival. In the longer run,...
Latest Articles
