TSLA408.63019.73%
GM82.1004.05%
F12.9550.515%
RIVN17.4850.595%
CYD42.8300.5081%
HMC25.2600.9%
TM219.1906.33%
CVNA396.66034.42%
PAG162.5506.53%
LAD287.01012.14%
AN208.52010.23%
GPI351.83016.35%
ABG213.1509.06%
SAH71.0003.63%
TSLA408.63019.73%
GM82.1004.05%
F12.9550.515%
RIVN17.4850.595%
CYD42.8300.5081%
HMC25.2600.9%
TM219.1906.33%
CVNA396.66034.42%
PAG162.5506.53%
LAD287.01012.14%
AN208.52010.23%
GPI351.83016.35%
ABG213.1509.06%
SAH71.0003.63%
TSLA408.63019.73%
GM82.1004.05%
F12.9550.515%
RIVN17.4850.595%
CYD42.8300.5081%
HMC25.2600.9%
TM219.1906.33%
CVNA396.66034.42%
PAG162.5506.53%
LAD287.01012.14%
AN208.52010.23%
GPI351.83016.35%
ABG213.1509.06%
SAH71.0003.63%


customers

jargon

Skip the Jargon When Selling Cars

- February 7, 2020
Anyone who is an expert in his or her field or who has a passion for what they do knows how difficult it can be to tone down the jargon...
rewards

Customer Rewards Programs: Do They Work?

- February 3, 2020
The short answer is “yes.” The long answer is “yes, but...” As in, yes, customer rewards programs work, but they often aren’t working up to their potential. This means businesses...
defenses

Getting the Customer to Lower Their Defenses

- February 3, 2020
On this week's episode of Straight Talk, David Lewis talks about how to deal with obstacles put in place by the customer and getting them to lower their defenses so...
people

How to Fix the Critical Errors that Are Preventing Your Dealership From Thriving

- January 29, 2020
Do you watch business-based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel messages they provide to your own business...
messaging

Inspiring Your Customers Through Messaging

- January 23, 2020
On this week's episode of Kain & Co., David Kain talks about how messaging your customers and responding quickly can inspire them to engage with you.   VIDEO TRANSCRIPTION: David Kain: Hello, my...
questions

Are Buyers Liars? Ask Questions That Get Honest Answers

- January 21, 2020
As long as I have been in the car business, I’ve heard salespeople and managers jokingly use the cliché “Buyers are liars.”  When I ask them when they believe buyers...
fears

Addressing the Customer’s Fears

- January 10, 2020
On this week's episode of On the Mark, Mark Tewart, President of Tewart Enterprises, talks about some of the major fears customers have when visiting the dealership and how you...
personal information

Protecting Your Customers’ Personal Information

- December 31, 2019
 When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal information and what can happen to...
selling

The Three Steps to Selling

- December 27, 2019
On this week's episode of On the Mark, Mark Tewart talks about defining customer beliefs, agreeing with the customer, and and merging your beliefs with the customer in what he...
sales process

What’s Bogging Down Your Sales Process?

- December 19, 2019
Most customers probably aren't ready to complete their car buying journey online, but they are trying to save time. On today's Tip of the Day, Glenn Pasch asks you to...


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