Being Able to Understand the Customer

One area that makes a service department successful is being able to understand the customer. David explains why on today’s Service Tip of the Day brought to you by Revolution Parts.


David Lewis
David Lewis
David’s firm is a national training and consulting business that specializes in the retail automotive industry. He also is the author of four industry-related books, “The Secrets of Inspirational Selling,” “The Leadership Factor,” “Understanding Your Customer” and “The Common Mistakes Automotive Salespeople Make.” Visit his website at

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