customer satisfaction

Digital engagement is crucial for customer satisfaction and cost savings

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay Nieman

Marketing in uncertainty: Best practices for car dealerships

Kia dealerships place last in customer sales satisfaction

What resource dealers need to sustain customer success with Outsell’s Mike Wethington

GM reassures customers that the new software is ‘a business for us’

How service departments can handle no fault found diagnosis

How to bring more high-value work to your body shop

A simple shift in wording can bring better closes in F&I