TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

S&P Global Mobility's Annual Automotive Loyalty Awards highlights the automakers, models and dealers that continue to win customers' hearts.

Automotive brand loyalty winners fend off retention woes in 2023

- February 26, 2024
Brand loyalty remains a critical factor in automotive marketing but has been declining for several years, making events such as S&P Global Mobility's Annual Automotive Loyalty Awards important resources for...
Articles Sales & Marketing
On today's Inside Automotive, Jay Baer discuss how dealers can use "Talk Triggers" to their advantage with Shyann Malone.

How dealers can harness ‘Talk Triggers’ to boost customer retention – Jay Baer

- February 16, 2024
On today's episode of Inside Automotive, we are joined by Jay Baer, an author, advisor, Hall of Fame keynote speaker, and customer experience researcher. CBT News anchor Shyann Malone joined...
Inside Automotive Sales & Marketing
David Lewis joins us on the latest episode of Inside Automotive, to explain what dealers need to know about the sales process.

Returning to the basics can boost sales and customer satisfaction – David Lewis | David Lewis and Associates

- February 2, 2024
There's no better time than the start of a new year to focus on your sales process and strategy. But you may ask yourself, where do I begin? David Lewis,...
Inside Automotive Sales & Marketing
In automotive, we rely on the CSI score to give us feedback – and the telephone experience is a high priority on that survey.

How a telephone system can increase your CSI score

- January 25, 2024
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s not a surprise, therefore, that CX...
Sales & Marketing Publishing Partners
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Articles Fixed-Ops
On January 8, LexisNexis Risk Solutions revealed that customer brand loyalty in the U.S. grew in 2023 based on info collected through the year

Automotive brand loyalty shows slight improvement in 2023

- January 9, 2024
On January 8, LexisNexis Risk Solutions, a provider of data and analytics for the insurance and automotive industries, revealed that customer brand loyalty in the U.S. grew in 2023 based...
Sales & Marketing Articles
A video lead response can lead to more engagement, more sales, and overall better interaction with your customers.

7 essential video lead response tips for car dealerships

- January 8, 2024
Video has become part of everyday life, ranging from entertaining people to providing a quick education on just about any subject you could imagine. Short and long-form videos are also...
Sales & Marketing Articles
Kirsten Knull joins Driving Solutions to discuss an exciting new development at vehicle delivery platform Draiver.

Modernizing the car buying experience with on-demand delivery — Kirsten Knull | Draiver

- January 5, 2024
Utilizing AI-optimized technology and a network of more than 20,000 top-rated, insured drivers, vehicle delivery platform Draiver helps dealerships maximize their customers' experience, reducing downtime and unlocking new revenue to...
Featured Driving Solutions
dealership online reviews

How to grow your dealership’s online reviews and reputation

- January 5, 2024
It's no secret that online reviews are essential for businesses, which goes double for auto dealerships. With so much competition, it's crucial to have a solid online presence, which means...
Sales & Marketing Articles
Technology principles to consider when determining your dealership’s technology and human interaction formula

Integrating technology and human touch in car sales: Striking the balance for optimal customer experience

- December 26, 2023
Technology is changing how consumers shop for and buy cars. Yet chatbots, virtual reality applications, and artificial intelligence haven’t eliminated the need for human interaction. Modern car dealerships need to...
Articles Sales & Marketing


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Legal battles reshape car sales
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CBT News
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