TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

customer experience

Crafting an outstanding customer experience at your dealership

- April 12, 2017
  Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade. Mike explains that “customer experience is everything your brand does for your customers”. In retail...
Management & Leadership Sales & Marketing
newscast

Daily Newscast: Mark Fields on the border tax | Crafting customer experience | Used Vehicle Values

- April 12, 2017
  In today’s CBT Newscast for Wednesday April 12, 2017: Crafting an outstanding customer experience at your dealership Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade....
Daily Newscast
newscast

Daily Newscast: Mark Fields on the border tax | Crafting customer experience | Used Vehicle Values

- April 12, 2017
  In today’s CBT Newscast for Wednesday April 12, 2017: Crafting an outstanding customer experience at your dealership Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade....
Daily Newscast
dislike car buying

Why people Dislike Car Buying, and What to do About it

- April 5, 2017
Consumers hate any form of friction, and the No.1 pain point found in many dealerships is the traditional price-negotiation sales model. Companies today need to remove friction, not add to it,...
Sales & Marketing Auto News
customer service

5 Ways To Improve Your Customer Service

- April 4, 2017
The pace of technology is ever-quickening. Feel like your business is struggling to keep up? We do - It’s no secret that the online marketplace and popularity of e-readers have...
Management & Leadership Sales & Marketing
red flags

Can salespeople use too much digital?

- March 31, 2017
  With all the digital platforms your dealership uses, sometimes there are red flags that may cause you to forget about the human connection involved in selling. We spoke to automotive writer...
Sales & Marketing Daily Automotive News
buyers call

How you should speak when buyers call your dealership

- March 30, 2017
 
Sales & Marketing Tips & Training
digital search

How to find in-market shoppers with digital search

- March 30, 2017
  Engaging with customers is important, especially when it comes to those ready to buy. When it comes to a digital search on your website, how do you know when to...
Sales & Marketing Auto News

Grubbs Automotive Group on using technology to bring buyers to your website

- March 29, 2017
Having so many tools for the automotive space can often be confusing, especially if those tools distract your salespeople away from providing your customers with an awesome customer service experience....
Management & Leadership Sales & Marketing
newscast

Daily Newscast: Increasing your profits while the industry levels off | Grab the attention of your website visitors | Making your customers your brand ambassadors

- March 28, 2017
  In today’s CBT Newscast for Friday March 28, 2017: Increasing your profits while the industry levels off Dave Zoia, Editorial Director for WardsAuto and 30-year auto industry vet, forecasted 17.3 million vehicles...
Management & Leadership Sales & Marketing

Latest Articles
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CBT News
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