Virtually nobody doubted that the coronavirus pandemic would hit the auto industry hard and lead to supply chain delays, parts shortages, and a sharp decline in sales, so it doesn’t...
COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we interact with each other has been...
In the April 17th update to the Essential Critical Infrastructure Workers Guidance 3.0 from the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency, automotive sales have been deemed an...
The US Government has deemed automotive services and repairs as ‘essential business’ during the COVID-19 pandemic. For many dealerships, that’s good news as any source of revenue will help them...
On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the next step of the deal and...
In this segment, we're pleased to introduce Gage Hathcock of ReconVelocity and Rob Patel, Auto Remarketing Specialist at Paragon Honda. Jim, Rob, and Gage discuss acclimating to their new recon...
It’s kind of nostalgic to listen to car salespeople talk with customers on the phone, either in live calls or when leaving voicemails, and hear language that I was taught...
What are the traits of highly successful salespeople? It just seems to come naturally to some people – what is it about them you might have wondered? If there were...
2019 has been a year of wondering if and when the bottom would fall out regarding auto sales. Regarding new auto sales, some have predicted that this year will be...
The way we word things can make all the difference when trying to close a sale. In this week's edition of On the Mark, Mark Tewart talks about words and phrases...