Mystery shopping is one of the most effective ways to identify areas where your team and processes are succeeding, and where they’re falling short. If you want your dealership to...
Electric vehicle sales are continuing to grow around the world. Therefore, one would think that all automakers would be jumping into this arena and going full steam ahead — especially...
For this quarter’s NADA update, we’re pleased to welcome back the President and CEO of NADA, Mike Stanton, to discuss the state of automotive retail today as he sees it....
It's restating the obvious, but the car business doesn't operate in a vacuum. This is especially the situation when it comes to the pre-owned side of things. Record-setting new vehicle...
September's auto sales performance has come with both good and bad news for the automotive industry. The good news is that September performed better than August and the previous year's...
The idea of flying cars has occupied humankind’s imagination for more than a century, with the 1917 Curtis Autoplane being one of the earliest examples. Subsequent decades revealed other attempts...
Vehicle affordability has become a massive obstacle that car buyers must overcome. The problem has loomed large and shows no signs of slowing up — particularly in a climate where...
Most dealers are experiencing relief from the past couple of years’ difficulties. So, admittedly, there’ll be no argument or complaint about the increased inventory and sales. But a new challenge...
In response to hustle culture and burnout, some employees are "quiet quitting" by no longer going above and beyond or doing tasks they are not being paid to do. This...
With dwindling inventory, a dealership's success largely depends on its ability to serve the needs of its customers. In the past, you did this through personal interaction with each customer....