In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than just about any other single factor....
Today on CBTNews.com - Wednesday, November 21st, 2018:
Unlock Hidden Profits in Your Dealership By Properly Utilizing the Data from Your DMS - Michael Roppo, WithumSmith
On today's show, Jim Fitzpatrick speaks...
November, once inhabited only by Thanksgiving, is now home to a host of retail holidays. You may already be gearing up for traditional Thanksgiving sales, and planning a strategy for...
In the last few years, a determined grassroots movement has sprung up around the country, and it is quietly making a difference. No, it’s not a political movement calling for...
For 50 years, loudspeakers in London subways have cautioned riders to watch their step when boarding and de-boarding. This omnipresent “Mind the Gap” alert undoubtedly has prevented numerous individuals from...
In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment, Jim Fitzpatrick is joined by Steve...
While most readers associate Joe Verde with his dynamic training classes on sales and sales management, you probably don’t know that he grew up baling hay, plowing fields and milking...
In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that most people, if they are driving...
Dealers seem to be getting a lot of bad news these days. Tariffs threatening to increase the prices of new cars, sales slowing down, used car inventory costs rising at...
Alternative vehicle ownership is becoming increasingly popular among consumers and here to help us navigate through this constantly evolving industry is Rachelle Petusky, research and market intelligence executive for Cox...