It is important in the automotive industry that an employee’s work performance and progress is monitored closely to ensure that they fully understands the scope of their daily job requirements....
Automotive dealers across the country have likely noticed the margin squeeze in the past few years. They may have wondered if they were alone, but margin compression is a wide-spread...
Once believed to be the stuff of science fiction, autonomous vehicles are predicted to soon be mainstays of the road. Pilot programs by Uber and Google show that fully autonomous...
Cars.com recently launched a new A.I. powered technology called Hot Car. To learn more, CBT News is joined by Tony Zolla, Chief Product Officer at Cars.com. He shares on how...
Successful people leave clues as to what are successful traits. I recently watched a documentary on the ex-football player, Mike Singletary. Mike played for the Baylor Bears and went on...
As the automotive retail industry continues to focus in on beating the margin compression odds, doing away with operational inefficiencies at the dealership will be an imperative. With more than...
The Tide is Changing For Millennial Car Buyers
80 million Millennials have entered adulthood and have replaced Baby Boomers as the largest generation alive. Approximately 10,000 Baby Boomers are entering retirement each...
Traditional shoppers used to visit three to four dealerships before making a purchase. Now, with the shift going digital, dealership visits have dwindled to approximately one-and-a-half. Shoppers are spending more...
Appointments / Reservations
A customer visit typically starts with the service appointment. The best performing Dealers remove the service advisor from the job of setting appointments. The service advisor will often...
Today on CBT News - Friday, May 11th, 2018:
Shifting the Customer Approach in Your BDC - David Lewis
Traditional shoppers used to visit three to four dealerships before making a purchase....