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Opening the Call: What to say to make a good first impression

“The better you are prepared before reaching out to your customer, the better the conversation will be.”

Opening the call is much like your first impression or the subject line of an email; you must give the customer a reason to buy in. David offers his advice on how to control yourself so that you can control the call on this week’s episode of Kain & Company.

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Anna Delvillar
Anna Delvillar
Anna is the editorial and programming coordinator at CBT News. She graduated with a B.A. in English Composition from Georgia State University. She is an enthusiastic and skilled media professional with high-caliber communication skills, and has five years of experience performing multimedia writing, editing, and publishing for automotive, tech, and small business media.

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