On today’s episode of Kain and Company, David shares some ideas he has to help you sell more cars by connecting with your customer by getting on the same wavelength they are on.
Getting on Your Customer’s Wavelength
It’s Time to Amp Up Our Language
Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about...
Customer Relationship Management
On this week's Kain & Company, David talks about customer relationship management and CRM culture.
Responding Within Five Minutes
Once a customer inquires about purchasing a vehicle, you have five minutes to respond. After this, you could be 10 times less likely to...
4 Ways to Ace the Customer F&I Interview
Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that...
Turning a Phone Call Into an Appointment
It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of...
Best Practices to Remember During the Hiring Process for Your Dealership
Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands....
Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market
On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight...
Four Automated Technologies that can Make Life Easier at Your Dealership
Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well...
