Getting on Your Customer’s Wavelength
How to Compensate Your Team
On this week's episode of Kain & Company, David talks about compensation plans and how to pay your team members fairly.
Co-Navigating With Your Customers
On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.
Should I Email or Call First?
On today’s episode of Kain and Co., David Kain answers questions sent in by viewers, including: "How important is response time?" "Should I email...
3 Hot F&I Topics for 2019 and Tips to Be Ready Now…
As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year,...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...
What Your Building Design Says About Your Dealership? – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis...
An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department...
Hitting the Mental Refresh Button for a Better 2019
January, the first of the month, is so named after the ancient Roman god Janus, who possessed two heads with which he could look...
