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How to ensure your dealership operations meet today’s demand – Chris Conroy | CEO of Holman

With a legacy that dates back decades, Holman, one of the largest privately owned dealership groups in the U.S., has consistently set the bar high in retail automotive. Today, we’re joined by Chris Conroy, the CEO of Holman, to discuss the state of their operations on this episode of Inside Automotive.

Holman has come a long way since it was founded as a single Ford dealership in New Jersey in 1924. Today, Holman employs more than 6,500 people worldwide and is a pioneer in the automotive services industry. Its goal is to deliver the greatest automotive-related services in the market by developing, rewarding, and retaining exceptional employees, winning the loyalty of and exceeding the expectations of every client, and giving back to the communities that have helped it succeed. 

Key Takeaways:

1. Holman is not simply another dealership organization. Conroy expresses, “They are an integrated automobile service organization with more than 30 franchises in eight states, holding the umbrella for the retail automotive sector. They manage two million vehicles across five countries by a sizable fleet management company, an insurance agency, a parts distribution company, and more.”

2. The auto industry is strong regarding expanding inventories, a 30-day supply, and continued high demand. Simply said, they manage what they can and do this exceptionally well. 

3. 2024 will mark the 100th year in business for the privately owned automotive group. 

4. The purpose of existing, Conroy claims, “Is to ensure more opportunities for our people to have successful careers and lives as relevance is key.”

5. COVID enabled Holman’s to double down on the processes that required redesign to meet today’s demands. 

6. Conroy believes that personal affordability is not a challenge for the industry in terms of the current pain points the industry faces. 

“Our belief is to meet the customer wherever they want to be met.” – Chris Conroy

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Jaelyn Campbell
Jaelyn Campbell
Jaelyn Campbell is a staff writer/reporter for CBT News. She is a recent honors cum laude graduate with a BFA in Mass Media from Valdosta State University. Jaelyn is an enthusiastic creator with more than four years of experience in corporate communications, editing, broadcasting, and writing. Her articles in The Spectator, her hometown newspaper, changed how people perceive virtual reality. She connects her readers to the facts while providing them a voice to understand the challenges of being an entrepreneur in the digital world.

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