Your #1 source for auto industry news and content

Home Tags Empathy

Tag: empathy


Tips to optimize customer engagement in the pandemic and beyond

If you live in Southern California, you may have noticed a new type of text message from candidates during the recent political season. It...

Using empathy to answer “I’m just looking.”

When people say “I'm just looking," Paul suggests using empathy to level with and relate to the customer, leading to more potential sales opportunities.
David Kain

How Empathic Should You Be with Your Customers?

Being replaced by a machine...Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously...