We often hear the phrase, “dealers need to prepare for the future.” Obviously, we would receive a lot of different answers on what it really means to be truly prepared with issues facing dealers years from now. For Bruce Knudsen, Executive Vice President for the Montana Auto Dealers Association, it means looking to solve one of the most extreme problems: the service tech shortage.
Weekly Newsletter
Get the latest automotive industry news and trends delivered straight to your inbox.
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
On the Dash:
Dealers are leaning on parts and service to offset weaker new-vehicle profitability.
Average parts and service gross profit rose to $5 million per dealership in 2025.
Ford...
Mobile service is becoming a bigger part of how dealers compete for loyal, long-term customers, and the technology behind it can matter as much as the vans and techs themselves....