TSLA426.3708.52%
GM79.3302.12%
F14.6851.015%
RIVN14.1780.0278%
CYD57.9802.32%
HMC26.4250.165%
TM189.600-0.06%
CVNA67.2202.83%
PAG165.3703.64%
LAD278.8604.32999%
AN191.1804.75%
GPI325.8905.78%
ABG187.7702.39%
SAH77.4301.53%
TSLA426.3708.52%
GM79.3302.12%
F14.6851.015%
RIVN14.1780.0278%
CYD57.9802.32%
HMC26.4250.165%
TM189.600-0.06%
CVNA67.2202.83%
PAG165.3703.64%
LAD278.8604.32999%
AN191.1804.75%
GPI325.8905.78%
ABG187.7702.39%
SAH77.4301.53%
TSLA426.3708.52%
GM79.3302.12%
F14.6851.015%
RIVN14.1780.0278%
CYD57.9802.32%
HMC26.4250.165%
TM189.600-0.06%
CVNA67.2202.83%
PAG165.3703.64%
LAD278.8604.32999%
AN191.1804.75%
GPI325.8905.78%
ABG187.7702.39%
SAH77.4301.53%

Fixed-Ops

On the latest episode of Service Drive, John Fairchild notes why service advisors need to move beyond taking orders & become trusted advisors

Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions 

- September 29, 2025
  On the latest episode of the Service Drive, John Fairchild, president of Fairchild Automotive Solutions and a high-performance fixed ops coach, says service advisors must move beyond simply taking orders...
Fixed-Ops Service Drive
Boost fixed ops success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

Jeff Cowan on building top-tier fixed ops teams and customer loyalty

- September 17, 2025
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
Featured Service Drive
Audi master technician Curtis Gardner uses video inspections and social media to build trust, boost approvals, and mentor other techs.

How Curtis Gardner boosts service transparency using video and social media

- September 15, 2025
Technicians are becoming the new face of dealerships, and transparency is changing how customers view service. In today's episode of Service Drive, Curtis Gardner, Audi master technician, shares how he...
Featured Service Drive
Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
Fixed-Ops Service Drive
Tires often get overlooked in the service drive, but John Fairchild believes they could be the most powerful retention tool for dealerships

John Fairchild on why dealers should embrace tire sales in fixed ops

- September 1, 2025
Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be the most powerful retention tool available...
Fixed-Ops Service Drive
All American Ford’s Jim Sabino shares how mobile service boosts convenience, sales opportunities, and customer loyalty.

Jim Sabino on how mobile service is the key to dealership success

- August 18, 2025
Mobile service is no longer optional for dealerships aiming to improve customer loyalty. In today's episode of Service Drive, Jim Sabino, fixed operations director at All American Ford, shares how...
Featured Inside Automotive
customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Fixed-Ops Publishing Partners
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
Fixed-Ops Service Drive

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