Scaling mobile service through AI automation
As car buyers expect convenience in nearly every aspect of their lives, mobile service is helping dealers' service departments catch up. On today's episode of Service Drive, Rich Lupo, Fixed...
TSLA359.43015.74%
GM86.590-2.74%
F12.450-0.08%
RIVN13.5400.25%
CYD20.1300.12%
HMC35.760-0.5%
TM215.400-2.71%
CVNA73.7101.63%
PAG212.4400.24%
LAD309.240-6.53%
AN183.490-4.63%
GPI260.540-5.95999%
ABG203.580-3.45%
SAH61.640-1.16%
TSLA359.43015.74%
GM86.590-2.74%
F12.450-0.08%
RIVN13.5400.25%
CYD20.1300.12%
HMC35.760-0.5%
TM215.400-2.71%
CVNA73.7101.63%
PAG212.4400.24%
LAD309.240-6.53%
AN183.490-4.63%
GPI260.540-5.95999%
ABG203.580-3.45%
SAH61.640-1.16%
TSLA359.43015.74%
GM86.590-2.74%
F12.450-0.08%
RIVN13.5400.25%
CYD20.1300.12%
HMC35.760-0.5%
TM215.400-2.71%
CVNA73.7101.63%
PAG212.4400.24%
LAD309.240-6.53%
AN183.490-4.63%
GPI260.540-5.95999%
ABG203.580-3.45%
SAH61.640-1.16%
Fixed-Ops
Technician video tips that increase approvals by 30%
Technician inspection videos are among the most powerful trust-building tools in the service department, but only when done right. A rushed, shaky, or confusing video checks a box but does...
Nathan Shaver says fixed ops, transparency are key as Stellantis dealers adapt
Fixed operations, pricing transparency and global competition are top of mind for dealers heading into the second half of 2026. On today's episode of Inside Automotive, Nathan Shaver, Managing Partner...
The dealership growth strategy hiding in plain sight
With economic uncertainty prompting consumers to hold onto vehicles longer, dealerships are looking to their existing customer base to generate demand. Sharon Kitzman, CEO of Affinitiv, joins us on today’s...
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Piazza Auto Group doubles down on service fundamentals, advisor accountability
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics.
During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
The simple ‘paperwork’ mistake that could cost dealers $10,000
On the Dash:
CDK Global says a paperwork problem cost a dealer $10,000 during a manufacturer audit.
NADA calls federal record-keeping requirements among the most burdensome rules dealers face today.
...
Building your own AI tools to power your dealership
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...
AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
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