TSLA427.8209.97%
GM79.1001.89%
F14.7651.095%
RIVN14.1850.035%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%
TSLA427.8209.97%
GM79.1001.89%
F14.7651.095%
RIVN14.1850.035%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%
TSLA427.8209.97%
GM79.1001.89%
F14.7651.095%
RIVN14.1850.035%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%

Fixed-Ops

John Fairchild shares four pillars for fixed-ops success in 2026, focusing on management, coaching, accountability, and execution.

The four pillars for service success in 2026 — John Fairchild | Fairchild Automotive Solutions

- January 12, 2026
Fixed-ops remains one of the most powerful levers for dealership profitability and customer loyalty in 2026. On today's episode of Service Drive, John Fairchild, president of Fairchild Automotive Solutions and...
Service Drive Fixed-Ops
Oscar Platt, fixed ops, City Kia

How City Kia built a high-volume fixed ops operation through process and communication

- January 12, 2026
City Kia’s service department processes up to 180 repair orders daily, offers same-day appointments, and generates more than $1 million in monthly fixed operations revenue. According to fixed ops director...
Loyalty-Based Sales Strategies Fixed-Ops
Kingrey

How fixed ops can skyrocket profits for dealerships in 2026 – Shon Kingrey | Kayser Automotive Group

- January 5, 2026
As we head into 2026, the variable market is becoming increasingly unpredictable, which means fixed ops will play an even bigger role in dealership performance. Joining us on the latest...
Service Drive Fixed-Ops
Evelyn Cardenas of CFADA details the program training and placing auto technicians to meet growing dealership service needs.

Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage

- December 29, 2025
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
Service Drive Fixed-Ops
service departments, Don Andres

Don Andres shares strategies to help service departments grow in 2026

- December 22, 2025
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Service Drive Fixed-Ops
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Service Drive Fixed-Ops
Boost service and parts profits with Lee Harkins’ strategies on productivity, inventory, and customer pay in dealership fixed ops.

Lee Harkins shares profit-boosting strategies for service departments

- December 1, 2025
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...
Featured Service Drive
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Featured Service Drive
Jeremy Stephens leads Bozard Ford’s mobile service team, completing 2,000+ monthly appointments while improving fixed-ops efficiency.

How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs

- November 17, 2025
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of  Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens, shares how his team completed more...
Featured Service Drive
Piazza, Rogers

How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group 

- November 10, 2025
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician shortage. Rogers details how tactics such...
Service Drive Fixed-Ops

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