AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
TSLA376.844-3.2757%
GM82.340-1.43%
F12.745-0.195%
RIVN15.1000.08%
CYD33.360-1.24%
HMC32.1850.035%
TM186.815-3.545%
CVNA63.570-0.38%
PAG210.0600.4%
LAD304.180-2.84%
AN163.080-1.97%
GPI247.270-0.24%
ABG179.725-1.795%
SAH61.775-0.595%
TSLA376.844-3.2757%
GM82.340-1.43%
F12.745-0.195%
RIVN15.1000.08%
CYD33.360-1.24%
HMC32.1850.035%
TM186.815-3.545%
CVNA63.570-0.38%
PAG210.0600.4%
LAD304.180-2.84%
AN163.080-1.97%
GPI247.270-0.24%
ABG179.725-1.795%
SAH61.775-0.595%
TSLA376.844-3.2757%
GM82.340-1.43%
F12.745-0.195%
RIVN15.1000.08%
CYD33.360-1.24%
HMC32.1850.035%
TM186.815-3.545%
CVNA63.570-0.38%
PAG210.0600.4%
LAD304.180-2.84%
AN163.080-1.97%
GPI247.270-0.24%
ABG179.725-1.795%
SAH61.775-0.595%
Fixed-Ops
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
$99M John Deere settlement accelerates high-stakes right to repair movement
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting the industry.
I’m...
How AI is transforming dealership fixed ops with breakthrough efficiency
Fixed operations in automotive dealerships are rapidly shifting as artificial intelligence (AI) and automation replace manual workflows, improving efficiency, customer experience, and profitability. On today’s episode of Driving Solutions, Jeff Adams,...
Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Q&A: PayJunction’s Tom Harnetiaux on how dealers protect profits amid market shifts
Following the 2026 NADA Show in Las Vegas, Tom Harnetiaux, Growth Director at PayJunction, shared with CBT News how dealerships can protect profits amid slower new vehicle sales, longer vehicle...
Inside Toyota of Puyallup’s strategy to recruit and retain top technicians
As dealerships nationwide struggle to recruit and retain skilled technicians, Toyota of Puyallup is taking a different approach. Director of Technician Training, Wayne Bridges, joins us on the latest episode...
Dynatron Software helps dealerships maximize fixed operations profitability through data insights
Maximizing the effectiveness of the service department is largely contingent on having the right insights and tools to understand current operations. On today's episode of Driving Solutions, we welcome Leigh...
How AI increases tire revenue in the service lane
As new-vehicle margins continue to shrink and competition intensifies, automotive retailers are under growing pressure to protect profitability. As a result, optimizing fixed operations has become a key factor in...
