TSLA427.8209.97%
GM79.0701.86%
F14.7651.095%
RIVN14.1900.04%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%
TSLA427.8209.97%
GM79.0701.86%
F14.7651.095%
RIVN14.1900.04%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%
TSLA427.8209.97%
GM79.0701.86%
F14.7651.095%
RIVN14.1900.04%
CYD57.3901.73%
HMC26.4450.185%
TM189.485-0.175%
CVNA66.8802.49%
PAG164.9603.23%
LAD276.8402.31%
AN190.5404.11%
GPI324.1454.03499%
ABG187.3201.94%
SAH77.2301.33%

Fixed-Ops

On today's Training Camp, we sit down with Judy Lynn Farcus Serra to trace her remarkable rise through the retail automotive industry.

Judy Lynn Farcus Serra reflects on a career built on grit, mentorship and growth

- July 29, 2025
On this episode of Training Camp, host Adam Marburger sits down with Judy Lynn Farcus Serra, COO and CFO of Headquarter Automotive, to trace her remarkable rise through the retail...
Fixed-Ops Training Camp
The landscape of automotive retail has shifted radically, which means our strategies, culture, and execution in the service drive must evolve

Today’s drive, tomorrow’s results

- July 24, 2025
The landscape of automotive retail has shifted—radically. Today’s economy is tighter, technology is smarter, and the people on both sides of the counter are more informed, connected, and expectant than...
Fixed-Ops Articles

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Featured Service Drive
Fixed ops leaders John Fairchild and Shon Kingrey share proven strategies for performance, coaching, and accountability.

Fixed ops leaders can’t afford to ignore accountability and coaching — John Fairchild & Shon Kingrey

- July 21, 2025
The fixed operations department stands as a vital profit powerhouse for dealerships, making its success essential. In this latest episode of Service Drive on CBT News, Shon Kingrey, VP of...
Featured Service Drive
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
Featured Service Drive
Don Andres joins us to discuss how automation tools can both help and hinder dealership service departments.

Why human connection still drives service department growth – Don Andres | Auto SCT Consulting & Training

- July 7, 2025
On today’s episode of CBT Now, Don Andres, author of Why Auto Service Departments Fail to Grow and Owner of Auto SCT Consulting & Training, joins us to discuss how...
Featured CBT Now
If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed-Ops Articles
mobile service

Nolan Armpriester shares why mobile service is the future of fixed ops

- June 26, 2025
As customer expectations evolve, service departments nationwide are responding to increasing demand for convenience. In today's episode of CBT Now, Nolan Armpriester, director of operations at Kinley Automotive Group, shares...
Featured CBT Now
Jim Henne shares how leadership, culture, and training transformed his dealership and boosted profits in today’s automotive market.

Jim Henne’s playbook for success focused on service and teamwork

- June 17, 2025
On the latest episode of Training Camp with Adam Marburger, thought leader and newly minted dealer principal Jim Henne joins the conversation to share how he rose through the ranks...
Featured Training Camp
The modern fixed operations leader isn't just managing technicians and advisors—they're managing informaton, in real-time.

Performance you can see: Data-driven fixed ops

- June 4, 2025
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Fixed-Ops Articles

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Ford halts F-150 production at Dearborn plant after stamping issue

J.D. Power forecasts resilient U.S. auto sales despite affordability concerns
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J.D. Power forecasts resilient U.S. auto sales despite affordability concerns

Waymo halts Atlanta robotaxi service after vehicle drives into flooded road
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Waymo halts Atlanta robotaxi service after vehicle drives into flooded road

2026 Toyota Corolla XSE: Smart, efficient, and still playing it safe
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2026 Toyota Corolla XSE: Smart, efficient, and still playing it safe

The 60-second heist: How high-tech car theft is exploding in America, and why no one is talking about it
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The 60-second heist: How high-tech car theft is exploding in America, and why no one is talking about it

Big brother on the road: The growing backlash against license plate surveillance
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Big brother on the road: The growing backlash against license plate surveillance

Stellantis unveils bold $70B turnaround plan, promises 9 new vehicles under $40k
Latest Articles 05/21/26

Stellantis unveils bold $70B turnaround plan, promises 9 new vehicles under $40k

CBT News
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