TSLA429.26011.41%
GM78.9801.77%
F14.6300.96%
RIVN14.1750.0253%
CYD58.4802.82%
HMC26.4050.145%
TM189.500-0.16%
CVNA67.0902.7%
PAG165.3203.59%
LAD277.7703.24%
AN190.9904.56%
GPI326.5806.47%
ABG187.9302.55%
SAH77.4601.56%
TSLA429.26011.41%
GM78.9801.77%
F14.6300.96%
RIVN14.1750.0253%
CYD58.4802.82%
HMC26.4050.145%
TM189.500-0.16%
CVNA67.0902.7%
PAG165.3203.59%
LAD277.7703.24%
AN190.9904.56%
GPI326.5806.47%
ABG187.9302.55%
SAH77.4601.56%
TSLA429.26011.41%
GM78.9801.77%
F14.6300.96%
RIVN14.1750.0253%
CYD58.4802.82%
HMC26.4050.145%
TM189.500-0.16%
CVNA67.0902.7%
PAG165.3203.59%
LAD277.7703.24%
AN190.9904.56%
GPI326.5806.47%
ABG187.9302.55%
SAH77.4601.56%

Fixed-Ops

Brion Stapp & Joe McBreen | technicians

Preparing future auto technicians starts in the classroom — Brion Stapp & Joe McBreen

- November 6, 2025
Finding and keeping skilled technicians has been a persistent challenge for dealers nationwide. One Colorado school district is tackling the problem by giving students a hands-on, paid opportunity to work...
Featured Service Drive
Parkway Toyota, service

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

- November 3, 2025
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
Featured Service Drive
service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process.

Tully Williams’ playbook for driving high customer retention in service

- October 27, 2025
The Niello Company retains more than 70% of its service customers returning. On today's episode of Service Drive, Niello's Fixed Ops Director, Tully Williams, details how culture, process, and pricing...
Featured Service Drive
Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh Valley.

Peter Cooper on winning customer loyalty in the service drive

- October 23, 2025
Maximizing customer loyalty starts the moment a car pulls into the service bay. On today's episode of Service Drive, Peter Cooper, president and CEO of Lexus of Lehigh Valley, shares...
Featured Service Drive
Greg Epps and Todd Katcher discuss how technology provides tools to boost productivity and engagement across the dealership.

How digital screens are driving transparency and engagement at dealerships – Greg Epps & Todd Katcher

- October 20, 2025
Digital screens are reshaping the dealership experience for both customers and employees, and North Georgia Toyota is at the forefront. On today’s episode of Driving Solutions, the dealership’s General Manager,...
Fixed-Ops Driving Solutions
Frazier

John Frazier on the real issues behind the service technician shortage

- October 20, 2025
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
Featured Service Drive
Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations into loyalty. 

How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions

- October 13, 2025
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Fixed-Ops Service Drive
Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Dave Foy unpacks why first impressions in service departments matter

- October 6, 2025
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
Featured Service Drive
On the latest episode of Service Drive, Laura Perrotta, the president of NJ CAR, joins us to debrief on the new law implemented in NJ

New Jersey law ensures fair pay for dealer recall and warranty work – Laura Perrotta | NJ CAR

- September 30, 2025
New Jersey Governor Phil Murphy recently signed a new law aimed at ensuring that dealers and technicians receive fair compensation for recall and warranty work. On the latest episode of...
Featured Service Drive

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