TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Fixed-Ops

customer service

Service: The Powerful Marketing Tool!

- September 25, 2017
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask? We’re talking...
PDI system

What is a Pre-Delivery Inspection?

- September 21, 2017
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out...
Customers

Is Your Shop Ready for the Future?

- September 15, 2017
The automotive industry has been evolving at an astonishing rate since its inception. Due to this ever advancing edge of the field, it is very easy for a shop to...
aftermarket

Why aftermarket product partnerships benefit dealers

- September 13, 2017
It's no secret consumers love their cars and trucks and constantly look for ways to protect them at all costs. It's an investment they want to take care of for...
service

Selling on the Service Drive

- September 6, 2017
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
compensation

Technician Compensation Plans – What’s Best for Your Shop?

- September 4, 2017
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
spiff program

Implementing an Effective Spiff Program for Your Service Staff

- August 31, 2017
In the car business, spiffs are a prominent part of the culture. Spiffs can be straight cash for certain actions and goals attained, or they can be any other type...
service

How to solve the service tech shortage

- August 23, 2017
We often hear the phrase, "dealers need to prepare for the future." Obviously, we would receive a lot of different answers on what it really means to be truly prepared...
fixed-ops

Jeff Cowan: Where your fixed-ops focus should be right now

- August 22, 2017
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming "Best Training Day...
training

Investing in your Technicians with Training

- August 15, 2017
An Investment in Your Technicians is an Investment in Your Business If you took the advice in my previous article about hiring young, new talent, then you have already made an...

CBT News
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