As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask?
We’re talking...
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles, this includes switching the vehicle out...
The automotive industry has been evolving at an astonishing rate since its inception. Due to this ever advancing edge of the field, it is very easy for a shop to...
It's no secret consumers love their cars and trucks and constantly look for ways to protect them at all costs. It's an investment they want to take care of for...
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
In the car business, spiffs are a prominent part of the culture. Spiffs can be straight cash for certain actions and goals attained, or they can be any other type...
We often hear the phrase, "dealers need to prepare for the future." Obviously, we would receive a lot of different answers on what it really means to be truly prepared...
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming "Best Training Day...
An Investment in Your Technicians is an Investment in Your Business
If you took the advice in my previous article about hiring young, new talent, then you have already made an...