The Benefits of Working in the Service Department
When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in the car business!” While a career...
TSLA429.66511.815%
GM79.3102.1%
F14.8351.165%
RIVN14.3480.1978%
CYD57.4701.81%
HMC26.5950.335%
TM189.9300.27%
CVNA67.2302.84%
PAG164.4502.72%
LAD276.2401.71%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
TSLA429.66511.815%
GM79.3102.1%
F14.8351.165%
RIVN14.3480.1978%
CYD57.4701.81%
HMC26.5950.335%
TM189.9300.27%
CVNA67.2302.84%
PAG164.4502.72%
LAD276.2401.71%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
TSLA429.66511.815%
GM79.3102.1%
F14.8351.165%
RIVN14.3480.1978%
CYD57.4701.81%
HMC26.5950.335%
TM189.9300.27%
CVNA67.2302.84%
PAG164.4502.72%
LAD276.2401.71%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
Fixed-Ops
How to Help Service Advisors Handle Their Jobs — And Stress
In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power of integrated circuits doubles about every two years, thus advancing technology at a pace that...
How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty – Sally Whitesell
CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some of the best ways your service...
Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime
CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to talk about the effect of changing...
5 Rules For Choosing The Right CRM For Your Dealership – Bill Wittenmyer
Most of the data that dealers collect comes from their CRM. We spoke with Bill Wittenmyer, a partner at ELEAD1ONE, to talk about where he believes the direction of data...
How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that more and more dealerships are looking...
“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential earnings from not prioritizing their dealership's...
How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains....
Training New Recruits in Your Service Department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department is getting harder to do in...
How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock
Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is ready to be picked up from...
