TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%

Fixed-Ops

lateral support

Should You Use Lateral Support as a Service Department Dispatch System?

- May 21, 2019
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the nuances of...
Fixed-Ops Auto News
return customers

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

- May 7, 2019
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in...
Fixed-Ops Auto News
customer retention

Customer Retention: They Have to Like You

- May 7, 2019
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car to the dealer for a repair...
Fixed-Ops Auto News
techs

Creating the Perfect Work Environment for Retaining Techs

- April 25, 2019
Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire...
Fixed-Ops Auto News
technician drought

How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert

- April 15, 2019
Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation?...
Fixed-Ops Auto News
services

Where do we GROW?

- April 10, 2019
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in...
Fixed-Ops Auto News
revenue growth

How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops Department – Michael Roppo, Fixed-Ops Director

- April 1, 2019
To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits in the service department. Here to tell us how to develop a comprehensive revenue growth...
Fixed-Ops Auto News

Tesla’s “Start” Program Begins Training the Next Generation of Service Techs

- March 27, 2019
It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well. As the industry shifts more towards electric vehicles,...
Fixed-Ops Auto News
manheim express

How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership – Derek Hansen, Manheim

- March 21, 2019
Every dealer knows how crucial it is to make fast and smart decisions about their inventory management. Here to tell us how Manheim Express is bridging the gap to the...
Daily Automotive News Fixed-Ops
the process

How The Process is the Core to Your Business

- March 15, 2019
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process. Failure to do so is likely...
Fixed-Ops Auto News

Latest Articles

AI, EVs and hybrids are changing automotive retail
Latest Articles 11/06/26

AI, EVs and hybrids are changing automotive retail

The fuel economy fight nobody is talking about BUT you pay for!
Latest Articles 11/06/26

The fuel economy fight nobody is talking about BUT you pay for!

Audi expands Georgia plant plans, Sonic boosts EchoPark marketing, 2027 Volkswagen Atlas upgrades
Latest Articles 11/06/26

Audi expands Georgia plant plans, Sonic boosts EchoPark marketing, 2027 Volkswagen Atlas upgrades

Audi could expand planned $4B Georgia plant with another $3B investment
Latest Articles 11/06/26

Audi could expand planned $4B Georgia plant with another $3B investment

Sonic Automotive investing millions in largest EchoPark brand campaign yet
Latest Articles 11/06/26

Sonic Automotive bets millions on EchoPark in largest brand campaign yet

Toyota names Mark Templin as next North American CEO
Latest Articles 11/06/26

Toyota names Mark Templin as next North American CEO

Tesla to end Cybertruck production in mid-2027
Latest Articles 11/06/26

Tesla to end Cybertruck production in mid-2027

2027 Volkswagen Atlas: More power, better MPG and a premium upgrade
Latest Articles 11/06/26

2027 Volkswagen Atlas: More power, better MPG and a premium upgrade

Building stronger dealership teams through trust and accountability
Latest Articles 11/05/26

Building stronger dealership teams through trust and accountability

What GM’s hybrid shift can and can’t do for its market position
Latest Articles 11/05/26

What GM’s hybrid shift can and can’t do for its market position

Add us as a preferred source on Google

CBT News
Powered by  GDPR Cookie Compliance (opens in a new tab)
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.