How AI helps to retain more service customers
The current inventory shortage presents a problem for dealership service departments. Fewer new vehicle sales will translate to fewer service customers in the coming years. This means it is more...
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
Fixed-Ops
KPIs that service departments should track and improve to start the new year
The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could have been done better. With some...
Rethinking auto recalls: avoiding common obstacles and driving campaign completion
According to Stout’s Automotive Defect & Recall Report, 28 million cars in the U.S. had an open recall in 2020. And Auto Alliance reports that while 83% of new vehicles...
Is your service department equipment safe?
Workplace accidents are unfortunate and, in many cases, altogether avoidable. Some incidents can be minor losses to property alone or it could be a minor injury like a burn or...
Maximize revenue in the collision center with lean production practices
Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest...
Insignia Group’s James Brooks shares how dealers can increase their bottom line
How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source, you may be missing out on...
Winter is coming: How to prep the dealership for incoming snow
In most years, the vast majority of US states will get blanketed by white, fluffy snow. While they may not all be the most populous areas of the nation, millions...
Don Reed on key strategies to help your service team get the highest ROIs
Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often...
Service: It’s time to make status updates your friend, not your foe
According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021 were regarding vehicle status updates. Comparatively,...
The simple idea for more service appointments
Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health check. Fine-tune your tool to make...
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