11 key processes every service advisor should be trained to do
According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used...
TSLA360.50016.81%
GM87.245-2.085%
F12.520-0.01%
RIVN13.4380.1478%
CYD20.0200.01%
HMC35.910-0.35%
TM215.290-2.82%
CVNA73.3851.305%
PAG212.5900.39%
LAD310.280-5.49%
AN184.535-3.585%
GPI263.420-3.08%
ABG204.885-2.145%
SAH62.230-0.57%
TSLA360.50016.81%
GM87.245-2.085%
F12.520-0.01%
RIVN13.4380.1478%
CYD20.0200.01%
HMC35.910-0.35%
TM215.290-2.82%
CVNA73.3851.305%
PAG212.5900.39%
LAD310.280-5.49%
AN184.535-3.585%
GPI263.420-3.08%
ABG204.885-2.145%
SAH62.230-0.57%
TSLA360.50016.81%
GM87.245-2.085%
F12.520-0.01%
RIVN13.4380.1478%
CYD20.0200.01%
HMC35.910-0.35%
TM215.290-2.82%
CVNA73.3851.305%
PAG212.5900.39%
LAD310.280-5.49%
AN184.535-3.585%
GPI263.420-3.08%
ABG204.885-2.145%
SAH62.230-0.57%
Fixed-Ops
Available training opportunities for fixed ops managers
To become the leader and manager that the dealership requires, it's vital to have the right training. Working as a fixed ops manager can be a stressful endeavor, leaving very...
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It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...
Tips to increase consumer enthusiasm in the service department
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues to frequent a franchised dealership for...
CDK Global’s Kim Saylor on how car dealers can up their service game
CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On today’s show, we’re pleased to welcome...
Three key elements to help your car dealership adopt a service-centric model
On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand.
Ferguson begins the conversation by discussing why many...
5 areas where service managers can control costs
With the average car spending nearly 12 years on the road, your service department could be highly profitable if managed correctly. With service managers constantly being evaluated on performance, it...
How fixed operations can manage another tough year amid a double-whammy of shortages
Fixed operations teams around the country have faced a difficult 15 months. COVID protocols, local restrictions and customer hesitancy have driven them to find new ways of serving customers while...
What do techs want from a service advisor?
When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to overlook what the technicians want from...
How to leverage the service drive for profitable pre-owned acquisitions
As the ongoing chip shortage continues to delay OEM production, dealership inventories have reached historic lows. At the same time, increased consumer demand – further sparked by concerns over vehicle...
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