Workplace accidents are unfortunate and, in many cases, altogether avoidable. Some incidents can be minor losses to property alone or it could be a minor injury like a burn or...
Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest...
How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source, you may be missing out on...
In most years, the vast majority of US states will get blanketed by white, fluffy snow. While they may not all be the most populous areas of the nation, millions...
Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often...
According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021 were regarding vehicle status updates. Comparatively,...
Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health check. Fine-tune your tool to make...
Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences for the entire dealership. Today PDS...
If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to do this is to train your...
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced!
Challenges from the post-pandemic operating environment have allowed greater drift from...