In most years, the vast majority of US states will get blanketed by white, fluffy snow. While they may not all be the most populous areas of the nation, millions...
Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often...
According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021 were regarding vehicle status updates. Comparatively,...
Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health check. Fine-tune your tool to make...
Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences for the entire dealership. Today PDS...
If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to do this is to train your...
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced!
Challenges from the post-pandemic operating environment have allowed greater drift from...
Mechanics make up some of the top 25 most dangerous jobs mainly because of the number of injuries and deaths that occur in the industry. Considering some of the most...
For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for those associated with franchised dealerships, the...
As a service manager, you want to do everything possible to make your technician's job easier. Considering that most auto techs must supply their own gadgets for the job, could...