Why trust is a must for growing and retaining your customer base
No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture. On the latest episode of Service...
TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%
TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%
TSLA330.8802.3%
GM87.9600.38%
F14.0150.035%
RIVN16.3900.39%
CYD46.150-1.17%
HMC31.720-0.1%
TM188.780-1.31%
CVNA74.2003.35%
PAG216.270-0.14%
LAD379.8404.21%
AN208.090-1.14%
GPI265.120-1.35%
ABG210.760-3.56%
SAH80.020-2.42%
Fixed-Ops
Groundhog sees his shadow, but service departments should prep for Spring anyway
Another six weeks of winter are coming, according to the least official weather predictor in the nation. Punxsutawney Phil saw his shadow on Tuesday, and that lore says that winter...
Can service departments improve fixed ops coverage?
The average car dealership relies on fixed ops to bring in enough income to cover the operating expenses. With the latest chip shortages and people hanging onto their cars longer,...
How to utilize your dealership’s service BDC for maximum success
How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to...
The importance of reducing time-on-task in your car dealership’s recon department
As auto dealerships continue to navigate the challenges of a prolonged new vehicle inventory shortage and disruptions within the supply chain, many now face mounting pressure to find or better...
Why Effective Labor Rate is the KPI car dealers should keep an eye on
Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider is the Effective Labor Rate. Maybe...
4 expert strategies for winning the service wars
Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the taking. But only if your service...
How AI helps to retain more service customers
The current inventory shortage presents a problem for dealership service departments. Fewer new vehicle sales will translate to fewer service customers in the coming years. This means it is more...
KPIs that service departments should track and improve to start the new year
The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could have been done better. With some...
Rethinking auto recalls: avoiding common obstacles and driving campaign completion
According to Stout’s Automotive Defect & Recall Report, 28 million cars in the U.S. had an open recall in 2020. And Auto Alliance reports that while 83% of new vehicles...
