Today on CBTNews.com for Friday, May 29th, 2020:
President of Sellers Auto Group, Sam Slaughter Talks About the Retail Auto Recovery in Michigan
On today’s show, we welcome back President of Sellers Automotive Group, Sam Slaughter. Sam and Jim talk about how COVID-19 has affected the Michigan auto market and what car sales as a whole will look like moving forward.
Benefits of Video Testimonials
Customer reviews make a big difference in how customers hear and think about your business. Even before COVID-19, video testimonials were gaining attention as a feedback medium for the many benefits they bring. However, now, with many companies struggling to stay afloat after extended shutdowns, stay-at-home orders, they are emerging as especially potent tools. Here are four reasons why. Read More
Successfully Implementing Technology in the Service Department
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is over-generalizing the issue, but when it comes to process execution in the service department, it seems to me when things are going great, people act badly. They can get away with more. But when things are going badly, people tend to rise to the occasion and perform better at their job. Read More
Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.
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