On today’s CBT Newscast for Tuesday May 9, 2017:
The concerns facing auto dealers in Q2 – Sr. Analyst from Edmunds.com
Following the release of the April U.S. auto sales numbers, Joe speaks with Jessica Caldwell, Sr. Analyst for Edmunds about her predictions for the next few months in regards to sales, inventory, incentives and the future of used cars. Watch Now
5 Secrets That Will Help You Master Conversation Skills
What are the fundamentals of conversation skills? What do you say when you’re face to face? It’s a good question that isn’t often addressed. First impressions matter even more than you think. And once they’re set, they are very hard to resist. Read More
Elon Musk: How autonomous vehicles will change everything
Before deliveries of Tesla’s Model 3 are delivered at the end of this year, Business Insider says the company is actively trying to eliminate any misperceptions about that particular vehicle. According to Elon Musk, the Model 3 should not be seen as the next-generation Model S. Watch Now
Sales to Service Handoff, then Back Again
The interdepartmental relationship is important, but just how important? Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the customers who choose not to visit your dealership after their vehicle purchase; the ones you won’t see darkening your doorway again… Read More
