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sales and service

Improving Your Sales-to-Service Handoff

Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to...
sales service

Sales to Service Handoff, then Back Again

Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic...

Daily Newscast: Elon Musk: How autonomous vehicles will change everything |...

  On today's CBT Newscast for Tuesday May 9, 2017:  The concerns facing auto dealers in Q2 – Sr. Analyst from Following the release of the...