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sales and service

Improving Your Sales-to-Service Handoff

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Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep those customers coming back and turn them into loyal, lifelong customers. With this in mind, it is important to take a look at how well […]
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Sales to Service Handoff, then Back Again

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Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the customers who choose not to visit your dealership after their vehicle purchase; the ones you won’t see darkening your doorway again. It’s difficult to find […]
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Daily Newscast: Elon Musk: How autonomous vehicles will change everything |...

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  On today's CBT Newscast for Tuesday May 9, 2017:  The concerns facing auto dealers in Q2 – Sr. Analyst from Edmunds.com Following the release of the...