Today on CBTNews.com – Friday, January 3rd, 2019:
Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans
On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019, what’s on the agenda for 2020, and their big plans for expanding EchoPark. Watch Now [Previously aired 12/11/19]
Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction
When it comes to service and management success: “Perfection Is The Goal and Excellence Will Be Tolerated!” That’s a quote from the great Paul Cummings! No matter how you look at every level of performance, there is certainly always room for improvement within parts and service -AKA- the fixed operations department. Read More
Questions to Ask a New Agency Partner
Dealers receive dozens of calls a week from companies attempting to sell marketing services or technology to power their online strategy. Dealership managers should never stop taking calls, but they can save time by requesting the new company to answer a series of questions, in writing, before the first call. Read More
