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DealerPRO Trainingvideo

DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today

In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled...
working

Six Tips on How to Manage Your Dealership Team While Working Remotely

COVID-19 is changing everyone's daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Force Marketingvideo

Leveraging Data to Strategically Market Your Dealership in the Middle of COVID-19 – John...

As part of our continuing Coronavirus coverage, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing. Last time we spoke...
Dave Cantinvideo

Dave Cantin on COVID-19’s Impact on the Auto Industry

The Effect of COVID-19 on the Buy/Sell Market - Dave Cantin, Dave Cantin GroupAs part of our continuing Coronavirus coverage, we’re pleased to welcome...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...

Dealing with Competition as a Car Salesperson

As a car salesperson, you face a lot of competition. On this week's episode of Straight Talk, David Lewis talks about dealing with that...

The Active Delivery Process

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....