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Featured Interviews
When sales and service teams collaborate instead of compete, the results speak for themselves: better cars, higher profits and happier customers. At The Niello Company, cross-departmental alignment is not just a strategy. It’s a system that transforms dealership performance. In today’s episode of Inside Automotive, Tully Williams, fixed operations director, and Dennis Gingrich, sales and finance director at The Niello Company, share how aligning sales, service and F&I creates measurable gains in customer retention, used-car profitability and technician recruitment. Watch the full segment here.
On the latest episode of Training Camp with Adam Marburger, thought leader and newly minted dealer principal Jim Henne joins the conversation to share how he rose through the ranks of retail automotive, from service advisor to fixed ops director to ultimately buying out his partner and taking full ownership of Performance Toyota Volvo. Watch the full segment here.