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Fixed-Ops

Owner Retention Versus Owner Replacement

Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for our dealers, we prepare a trend analysis for the customer pay operations to track sales, gross profits, margins and repair order counts. This data is then downloaded into line graphs […]
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Losing Work In The Service Drive Costs You Double In Future Car Sales

Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and...

Back to Basics

Knowing what is expected of the F&I manager translates into more fluid deals and higher profits for all departments. BY ARZU ALGAN The main responsibility...

Show Me the Money!

Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...

At Your Service

Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil BY MICHAEL ROPPO Smart...

Avoiding Position Pitfalls

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...

Servicing Millennials

Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital...

It’s Time For a Customer Service Health Checkup

Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and...
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