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automated

Automated inspection processes can boost trust, service sales, and CX

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Consumers across all industries prefer to interact with a human rather than participate in an automated process, according to a GCS press release.  As high as 70 percent of American consumers would be “less likely to use a brand if customer representatives are unavailable”. From chatbots to phone systems, it’s clear that most shoppers prefer […]
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customers

How to Keep Your Customers Coming Back

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Appointments / Reservations A customer visit typically starts with the service appointment. The best performing Dealers remove the service advisor from the job of setting appointments. The service advisor will often be too busy to be professional and timely. Also they may well schedule appointments based on his or her aspirations (or lack thereof) instead […]
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