TSLA308.85010.52999%
GM88.400-1%
F14.880-0.4%
RIVN16.8300.5%
CYD48.3203.2%
HMC30.7200.04%
TM191.450-1.385%
CVNA61.430-4.89%
PAG220.610-2.83%
LAD405.030-22.45%
AN214.650-15.33%
GPI296.710-61.26%
ABG233.140-15.12%
SAH100.340-12.32%
TSLA308.85010.52999%
GM88.400-1%
F14.880-0.4%
RIVN16.8300.5%
CYD48.3203.2%
HMC30.7200.04%
TM191.450-1.385%
CVNA61.430-4.89%
PAG220.610-2.83%
LAD405.030-22.45%
AN214.650-15.33%
GPI296.710-61.26%
ABG233.140-15.12%
SAH100.340-12.32%
TSLA308.85010.52999%
GM88.400-1%
F14.880-0.4%
RIVN16.8300.5%
CYD48.3203.2%
HMC30.7200.04%
TM191.450-1.385%
CVNA61.430-4.89%
PAG220.610-2.83%
LAD405.030-22.45%
AN214.650-15.33%
GPI296.710-61.26%
ABG233.140-15.12%
SAH100.340-12.32%

Author and former auto dealer Rich Miller on fighting against racial discrimination in the industry

At the young age of 36, Rich Miller became a franchise car dealer in St. Louis, Missouri, however, after a few years, things began to turn for his operation as disparities faced by black dealers came to a head. He recently detailed his experience through the book, “Dealing: The Incredible Journey of an African American Car Dealerand joins us today to discuss it. 

Before running his own car dealership, Miller worked for Ford Motor Company for several years as a business consultant. He was tasked with assisting Northern Indiana dealerships to get up and running. In 1991, he joined Ford’s dealer training program and acquired his dealership the next year. Despite location and personnel obstacles, Miller was able to run the business until the 2008 recession. From his perspective, when recessions happen, African American car dealers are not able to get bridge loans from banks and financial institutions to help weather the storm, unlike their white counterparts.

Miller believes that establishing a program similar to the Ford Dealers Advertising Fund could be one solution to the financial disparity. Instead of holding back small portions of every vehicle sale for regional advertising, minority auto dealers could pool this money and reserve it for financial obstacles. Miller adds that he would like to see more financially savvy white and black business owners partner with minority car dealers to help with financing and expand their businesses together.


Did you enjoy this interview with Rich Miller? Please share your thoughts, comments, or questions regarding this topic by submitting a letter to the editor here, or connect with us at newsroom@cbtnews.com.

Be sure to follow us on Facebook and Twitter to stay up to date or catch up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

dealers

More from Management & Leadership
How having happy, well-trained employees leads to happy car buyers

How having happy, well-trained employees leads to happy car buyers

- July 13, 2026
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

- July 1, 2026
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...
Why expectations, not technology, drive dealership performance

Why expectations, not technology, drive dealership performance

- May 5, 2026
The car business is changing fast. Margins are tighter. AI is reshaping how dealerships hire, sell, and service customers. New franchises are struggling to hold market share. But what separates...
Walser Automotive Group

How Walser Automotive Group is building a people-first culture through inclusion, engagement

- April 28, 2026
Dayna Kleve, Director of Diversity, Engagement, and Foundation at Walser Automotive Group, is helping embed inclusion into the company’s culture to drive stronger employee engagement, retention, and customer experience. Kleve...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.